If you have any questions, please contact our Customer Service.
+971-524 933 787
Amamy Online FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial zone
Ras Al Khaima, UAE
People usually ask these
Yes. Masho operations are currently functioning. However, we would like to inform you that it may take a little longer than usual. You can find updated delivery times on the product page for each item and for your order in the checkout page. Awaiting delivery? Always double check your expected delivery date under My Orders section before getting in touch. Please keep in mind that the delivery date is an estimate and it may take longer due to apparent reasons. We are working hard to get your order to you as soon as possibl
You can track your order and deliveries from My Orders section on Masho.com or Masho mobile app.
We have restarted our deliveries of non-essential goods in accordance with the zones. We are more than happy to deliver the goods purchased. However, due to the lockdown and restrictions in movement, the expected delivery time of the products might be delayed. We sincerely hope that you will understand given the current situation. We can't thank you enough for your patience.
Customer health and safety is of utmost importance to us and we are doing everything we can to keep a track on the impact of COVID-19. We are also taking safety measures such as maintaining hygiene while packaging the products and having minimal contact during deliveries. We strictly follow Government protocols and abide by the World Health Organization guidelines.
Yes, we do have a specific modus operandi that promotes prepaid methods of payment. With respect to social distancing, we encourage all our customers to choose e-wallet payment options such as Paytm, Google Pay etc..
We are hopeful and trying our level best to deliver the product at the right time. However, given the current situation, the time of delivery may get delayed.
Here are two ways through which you can check your order status:
1. Locate your tracking information using your Masho account. After logging in, click on the My Orders menu to access your order history/status details.
2. Using the Track your Order option available on Masho website.
Yes, we offer a Cash On Delivery(COD) payment option, where you can pay us in cash at the time of delivery.
You can make purchases using the following options:
1. Credit Card (Visa/ Amex/Mastercard).
2. Debit Card (All leading bank debit cards).
3. Net banking (All leading banks).
4. Google Pay (UPI).
5. Cash On Delivery (COD).
You can cancel your order from the My Orders section on the Masho website. Another option, you can cancel your order by calling our customer care with your order number to cancel the product(s).