Muslim Clothes Online | Dresses for Muslim Women

Contact Information

If you have any questions, please contact our Customer Service.

E-mail Address

[email protected]

Phone Number

+971-524 933 787

Address

Amamy Online FZ-LLC

FDAM0575

Compass Building, Al Shohada Road

Al Hamra Industrial zone

Ras Al Khaima, UAE

People usually ask these

Can I place an order on Masho? Will you deliver my package?

Yes. Masho operations are currently functioning. However, we would like to inform you that it may take a little longer than usual. You can find updated delivery times on the product page for each item and for your order in the checkout page. Awaiting delivery? Always double check your expected delivery date under My Orders section before getting in touch. Please keep in mind that the delivery date is an estimate and it may take longer due to apparent reasons. We are working hard to get your order to you as soon as possibl

How can I check the current status of my order?

You can track your order and deliveries from My Orders section on Masho.com or Masho mobile app.

What is your return timeframe? Can I still make returns?

Yes, you can always return your product, if not happy. For more details, visit our Warranty and Return Policy and Privacy Policy.

Can I place my order in this lockdown phase? Will Masho deliver the package?

We have restarted our deliveries of non-essential goods in accordance with the zones. We are more than happy to deliver the goods purchased. However, due to the lockdown and restrictions in movement, the expected delivery time of the products might be delayed. We sincerely hope that you will understand given the current situation. We can't thank you enough for your patience.

What is Masho doing to keep customers safe?

Customer health and safety is of utmost importance to us and we are doing everything we can to keep a track on the impact of COVID-19. We are also taking safety measures such as maintaining hygiene while packaging the products and having minimal contact during deliveries. We strictly follow Government protocols and abide by the World Health Organization guidelines.

Are contact less payment methods and options available?

Yes, we do have a specific modus operandi that promotes prepaid methods of payment. With respect to social distancing, we encourage all our customers to choose e-wallet payment options such as Paytm, Google Pay etc..

Will my orders be delivered on schedule?

We are hopeful and trying our level best to deliver the product at the right time. However, given the current situation, the time of delivery may get delayed.

How will I track my product once it shipped?

Here are two ways through which you can check your order status:

1. Locate your tracking information using your Masho account. After logging in, click on the My Orders menu to access your order history/status details.

2. Using the Track your Order option available on Masho website.

Can I pay Cash On Delivery?

Yes, we offer a Cash On Delivery(COD) payment option, where you can pay us in cash at the time of delivery.

How do I make a purchase on Masho?

You can make purchases using the following options:

1. Credit Card (Visa/ Amex/Mastercard).

2. Debit Card (All leading bank debit cards).

3. Net banking (All leading banks).

4. Google Pay (UPI).

5. Cash On Delivery (COD).

How can I cancel my order?

You can cancel your order from the My Orders section on the Masho website. Another option, you can cancel your order by calling our customer care with your order number to cancel the product(s).

Customer Service Information

For any product, order, payment related informations, issues or queries, please find the customer care information as mentioned below:

Call us on : +91- 8156 999 555

Send us your Queries : [email protected]

24X7 Chat Support Available for the enquiries.